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🔐 your privacy matters to us

At Odoo Experts, your privacy matters. We only process the data we truly need, and always in line with GDPR regulations. No fuss, no hidden agenda.

Odoo Experts B.V., located at Vredeweg 1R 1505 HH Zaandam, is responsible for the processing of personal data as shown in this privacy statement.

Contactdetails

Odoo Experts B.V.
Vredeweg 1R
1505 HH Zaandam
Nederlands
+31 (0)88 377 4000
CoC: 70360618
VAT: NL858290145B01
https://www.odooexperts.nl

👤 What data do we collect?

If you work with us or get in touch, we may receive some personal data from you. For example:

  • your name
  • Address data
  • Phone nu,ber
  • Email address
  • company name and VAT number
  • bank account number
  • IP-address
  • anything you choose to share with us via email, phone, or forms

So we don’t collect anything unnecessary — only what we need to help you properly.

🎯 Why do we process your data?

We use your data for very straightforward reasons, such as:

  • responding to your question or request
  • creating a quote
  • carrying out a project or providing support
  • sending an invoice
  • communicating about appointments, updates, or services
  • complying with legal obligations (such as those from the tax authorities)

No marketing machine — just clear communication and great service.

📦 How long do we keep your data?

We do not retain your personal data longer than necessary. The exact duration depends on the type of data and the purpose for which it was collected. These are the retention periods we apply:

  • Administration and accounting:
    We retain invoices, payments, and other financial records for 7 years, as legally required by the Dutch Tax Authority.
  • Customer and contact details:
    We keep data from customers, leads, or other contacts for up to 5 years after the last interaction. This allows us to assist you properly with follow-up projects or repeat requests.
  • Email correspondence and support requests:
    We retain communication via email or support for a maximum of 5 years, so we can refer to the right conversation in case of recurring questions or issues..
  • Application data:
    We delete applicant data no later than 8 weeks after the end of the application process, unless we have permission to retain it for up to 1 year for potential future contact.
  • Website analytics via Plausible:
    We only use anonymized data, with no cookies or tracking involved. This data is retained for a maximum of 2 years to analyze and improve our website.

After the retention period ends, your data will be securely deleted or anonymized, unless we are legally required to keep it longer.

🤝 Who do we share data with?

We only share your data when it’s absolutely necessary — and only with trusted partners:

  • our hosting provider (for email and website)
  • our accountant (for financial records)
  • Odoo (our software partner)
  • official authorities (such as the tax office, if legally required)

We have data processing agreements in place with all these parties. So your data is safe with them too.

📊 Website visits without tracking

We keep a light eye on what happens on our website — but in a privacy-friendly way. That’s why we use Plausible.io, and so:

  • ❌ no cookies
  • ❌ no tracking
  • ✅ only anonymous info such as:
    • which pages were visited
    • which channel you used to find us (e.g. Google)
    • which browser or device you’re using

This helps us understand if our site works well — without tracking you. Want to know more? Check out plausible.io/data-policy.

🍪 Cookies?

We only use technical cookies that are necessary for the website to function. No tracking, no ads, no worries.

📬 Your rights

You always have the right to:

  • access your data
  • correction or deletion
  • withdrawing previously given consent
  • object to the use of your data

Let us know via info@odooexperts.nl and we’ll take care of it quickly. You’ll hear from us within 30 days.

🛡️ How do we protect your data?

We take security seriously. Here’s how we keep your data safe:

  • encrypted (SSL) connection on the website
  • secure passwords and 2FA (two-factor authentication)
  • access restricted to those who truly need it
  • regular backups and updates

🤔 Questions or complaints?

Do you have questions, concerns, or feedback about how we handle your data? Feel free to email us at info@odooexperts.nl

Can’t work it out with us? Then you can file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.