This is how we handle your data.

When you work with us or get in touch, we sometimes receive personal data from you. Examples include:

• Your name
• Adres information
• Phone number
• E-mailadres
• Company name and Tax ID
• Bank account number (for payments))
• IP-adress
• Anything you share with us via email, phone, or forms​

So we don’t collect unnecessary information — only what’s needed to assist you properly.

We use your data for very logical purposes, such as:

• Responding to your question or request
• Making a quote
• Carrying out a project or providing support
• Sending an invoice
• Contact about appointments, updates or services
• Compliance with legal obligations (such as the Tax Authorities)

Not a marketing machine, just clear communication and good service.

We do not keep your personal data longer than necessary. The exact duration depends on the type of data and the purpose for which it was collected. These are the retention periods we follow:

• Administration and accounting: 
  We keep invoices, payments, and other financial records for 7 years, as legally required by the Tax Authorities.
• Customer and contact information: 
  We keep data from customers, leads, or other contacts for up to 5 years after the last interaction. This allows us to assist you effectively with follow-up or repeat requests.​
• Email correspondence and support requests: 
  We keep email and support communications for a maximum of 3 to 5 years, so we can reference the right conversation for recurring questions or complaints.​
• Application data: 
  We delete applicants’ data no later than 4 weeks after the end of the application process, unless we have permission to keep it for up to 1 year for potential future contact. ​
• Website analysis via Plausible: 
  We only use anonymized data, without cookies or tracking. This data is kept for a maximum of 2 years for analyzing and improving our website.​

After the retention period, your data will be securely deleted or anonymized, unless we are legally required to keep it longer.

We only share your data when absolutely necessary — and then only with trusted partners:

• Our hosting provider (for email and website)​
• Our accountant (for financial records)
• Odoo (our software partner)
• Official authorities (such as the Tax Authorities, if legally required)

We have data processing agreements with all these parties, so your data is safe with them as well.

We keep track of what happens on our website — but in a privacy-friendly way. That’s why we use Plausible.io, so:

• ❌ No cookies
• ❌ No tracking
• ✅ only anonymous information such as:
  • which pages have been visited
  • through which channel you found us (e.g., Google)
  • which browser or device you use

This way, we know if our site works well, without tracking you. Want to know more? Check out plausible.io/data-policy.

We only use technical cookies that are necessary for the website to function. No tracking, no advertising, no worries.

You always have rights to:

• Access to your data
• Correction or removal
• Withdrawing previously given consent
• Objecting to use

Let us know via info@odooexperts.nl and we’ll take care of it quickly. You’ll hear from us within 30 days.

We take security seriously. Here’s how we keep your data safe with us:

• Encrypted (SSL) connection on the website​
• Secure passwords and 2FA (two-factor authentication)
• Access only for people who really need it
• Regular backups and updates

We take security seriously. Here’s how we keep your data safe with us:

• Encrypted (SSL) connection on the website​
• Secure passwords and 2FA (two-factor authentication)
• Access only for people who really need it
• Regular backups and updates