Saudi Crawford Doors Factory Ltd.

Saudi Crawford, based in Riyadh, Saudi Arabia, is a manufacturer of industrial doors and entrance gates. The company is the market leader, but outdated business processes hinder further development and professionalization. Dutch director Frank Achterbosch breathes new life into the company. How? With Odoo Experts from Zaandam, located 5,000 kilometers away.

Industry
Manufacturing
Scope
CRM and Sales Management Accounting and Finance Inventory Management, Purchase and Logistics Manufacturing, Quality and Maintenance Project Management Human Resources (HR) Marketing Helpdesk and Customer Service Document Management Reporting and Analysis Integrations and APIs Field Service
Size
51-100 Users
Countries
Saudi Arabia

“We are a successful company but still based on old practices,” says Frank Achterbosch. “When I started two years ago, it quickly became clear that we needed to look for a new ERP package. When I look at the standard ERP-Systems look, we are in an unusual process. The packages from the big software companies are all designed for standard production. With us, nothing is standard. Every door we make is custom and differs in technical specifications, size, and color. To develop further professionally, our business processes need a complete overhaul. But with which ERP package can we achieve that?”

In detail

“After a brief market research, we landed on Odoo. An open source ERP package <p>“Na een kort marktonderzoek kwamen we uit bij Odoo. <a href="/blog/blog-70/wat-is-open-source-erp-96">Een open source ERP-pakket</a> dat flexibiliteit biedt en prijstechnisch zeer interessant vanwege de lagere licentiekosten. Odoo werkt met partners wereldwijd. Ook in Riyadh. Toch viel onze keus op Odoo Experts in Zaandam. Zij zijn Goldpartner van Odoo en begrepen direct waarnaar wij op zoek zijn. Ook al vonden de eerste afspraken online plaats vanwege afstand en de geldende restricties als gevolg van Corona. Zodra het mogelijk was vlogen twee professionals van Odoo Experts in. Het gaf ons de kans om tot in detail uit te leggen wat we wilden en Odoo Experts kon in Riyadh ter plekke onze bedrijfsprocessen zien. Aan beide kanten stelden we een projectteam samen dat aan de slag ging. Met wekelijkse update meetingen hield Odoo Experts ons op de hoogte van de werkzaamheden en voortgang.”</p>

<p>“Naast verkoop, productie, inkoop en installatie moest ook het volledige servicetraject in het erp-systeem worden ondergebracht. We hebben 20 servicemonteurs die we op locatie aansturen. Zij moeten eenvoudig onderdelen kunnen bestellen en offertes kunnen uitsturen zonder dat er een vel papier aan te pas komt. Met Odoo is dat gelukt. De monteurs kunnen alle werkzaamheden verrichten met een druk op de knop van hun mobiele telefoon.”<br></p>

24/7 insight

“The scope of the project is complete. All our business processes are integrated into Odoo," says Frank Achterbosch. "From the very first customer contact to installation, service, and after sales, everything runs through Odoo. Recently, we even our website transitioned to Odoo. Previously, management had insufficient visibility into processes and performance. Now, we have 24/7 real-time insight into the entire company.”

Why Riyadh and Zaandam match?

Odoo Experts understood exactly what we wanted and were able to translate everything into solutions. They quickly grasped our processes and challenges, making collaboration easy. They understand customer needs and translate them into the right solutions. In IT, you don't work with fixed prices but based on estimated hours. They handled this professionally as well. The entire project was delivered within the initially quoted hours. With Odoo, all business processes within Saudi Crawford have been reorganized, from sales, marketing, and purchasing to production, installation, service, and aftersales. For Odoo Experts, nothing seems impossible.”

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